Return Policy

We’re experiencing some delays with returns at the moment. All of our couriers and postal services are experiencing delays with getting parcels to us due to a huge surge in online orders and having to follow social distancing guidelines which can mean fewer staff working. Also, when parcels arrive at our warehouse they must be set aside for 48 hours before processing can begin to ensure we’re following the government guidelines related to COVID-19. Therefore with these two issues combined you may see some delays in your exchanges being processed and money being refunded. Therefore it may be 3-4 working days (excluding weekends) before you receive confirmation of receipt. Do you accept returns? We are happy to accept returns within 28 days of receiving your item in the following circumstances -  - The item has been purchased via the opertill website - The item is returned in its original condition, unworn with tags -The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip or a copy of the return request Exceptions Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including: Selected underwear: Briefs, Thongs, Bodysuits Socks Face coverings Water bottles Cutlery Scrunchies

Contact Name: Danielle Green
Email: [email protected]
Tel: (303)428-6325
Return Address: 3485 W 72nd Ave, Westminster, CO,80030,US